Customer FAQs

Frequently Asked Questions

1) How long does it take you to process an order before it is dispatched?

At Kinder Logs, we try our best to process and dispatch the order within 8-24 hours (working days), once the order is confirmed and the payment has been made.

2) From where do you operate?

Currently, we are operating our business from Zirakpur (Near Chandigarh) in Punjab. Here's our office address - Silver City (Main), Zirakpur, Punjab - 140603

3) Do you allow refunds for a change of mind?

Please tap on the refund policy link in the footer to check the complete details regarding the refund/returns - https://kinderlogs.in/policies/refund-policy

4) What are your shipping charges?

At present, we ship only in India, and there are no extra shipping charges on orders.

5) Can you please elaborate on the order dispatch & delivery details?

At Kinder Logs, once a customer places an order, we try to dispatch it within 8 to 24 hours during the working days (Monday to Saturday).

We are currently using the DTDC courier service for all our orders, and we are not charging our customers for the same.

After shipping a customer's order, we share the tracking ID (consignment number) on the customer's phone number via WhatsApp. Depending on your location, you can expect to receive your order within 2-7 days. You can also track your order on the official website of DTDC - https://www.dtdc.com/track-your-shipment/

In case you have any kind of queries related to the courier service and tracking details, you can also WhatsApp us on this phone number - +91 86990 20552 or you can also contact us on this email ID - contact.kinderlogs@gmail.com.

In case you have any other queries, you can also drop us an email here - contact.kinderlogs@gmail.com, and we will try our best to get back to you as soon as possible.