Customer FAQs

Frequently Asked Questions

1) How long does it take you to process an order before it is dispatched?

At Kinder Logs, we try our best to process and dispatch the order within 24-36 hours, once the order is confirmed and the payment has been made.

2) From where do you operate?

Currently, we are operating our business from Zirakpur (Near Chandigarh) in Punjab. Here's our office address - 2nd Floor, House No 90, Silver City (Mains), Zirakpur, Punjab - 140603

3) Do you allow refunds for a change of mind?

Please tap on the refund policy link in the footer to check the complete details regarding the refund/returns - https://kinderlogs.in/policies/refund-policy

4) What are your shipping charges?

At present, we ship only in India, and there are no shipping charges, irrespective of your location in India

5) Can you please elaborate the order dispatch & delivery details?

At Kinder Logs, once a customer places an order, we try to dispatch it within 8 to 24 hours during the working days (Monday to Saturday).

We are currently using the DTDC courier service for all our orders, and we are not charging our customers for the same.

After shipping a customer's order, we share the tracking ID (consignment number) on the customer's phone number via WhatsApp. Depending on your location, you can expect to receive your order within 2-7 days. You can also track your order on the official website of DTDC - https://www.dtdc.in/tracking.asp.

In case you have any kind of queries related to the courier service and tracking details, you can also WhatsApp us on this phone number - +91 86990 20552 or you can also contact us on this email ID - contact.kinderlogs@gmail.com.

6) Why the prices of diecast cars on the higher side on your website? Why are you not selling on MRP?

Please note that the printed MRP (Maximum Retail Price) mentioned on the diecast cars like Hot Wheels, Majorette, and Matchbox is lower than the prices mentioned on our website, as most of the cars have been collected by us from different parts of India.

We are charging a premium because the cars we are selling are a rare find, and moreover, our price includes 18% GST, packaging cost and the courier charges.

We also procure popular Hot Wheels, Majorette, and Matchbox cars from collectors and retailers across India. Hence, prices are higher than usual, as we have paid higher price, and also the shipping and handling charges.

Please go through the details on the product pages thoroughly before placing an order with us.

In case you have any other queries, you can also drop us an email here - contact.kinderlogs@gmail.com, we will try our best to get back to you as soon as possible.